We make every effort to ensure your purchase is delivered on time and in good working condition.
In the event a system or component you purchased from IT Creations is damaged in shipping, fails before the warranty period has ended, or you just need to return it, please refer to the steps below to return your purchase.
Once a purchase has been delivered, it is the customer's responsibility to inspect systems and/or components for damage incurred during shipping. If your purchase is damaged during shipping you must contact IT Creations within five (5) business days of receipt of product(s) to receive a refund or replacement for your purchase. Damaged items returned after the five-day period, without notifying IT Creations, will not be covered. Any requests to return a damaged item made after the five (5) day return period will be handled on a case-by-case basis.
Returns NOT related to product warranties or damage during shipping are handled on a case by case basis. If you would like to return a product or system purchased through IT Creations you must notify IT Creations within 15 business days.
IT Creations, Inc.
RMA: (Reference # Here)
9142 Independence Ave.
Chatsworth, CA 91311
The RMA number must be included in the shipping return label when shipping back to IT Creations. Items must be shipped before the applicable warranty expires to receive a refund.
Purchases that have not shipped may be cancelled within one business day and are subject to a 15% restocking and fulfillment fee.
Shipping expenses are not included unless part of your service agreement with IT Creations.
All software purchases are final.
All new retail product purchases are final.